The Unleashing Digital Customer Experience & Customer Service Summit is designed for senior leaders responsible for shaping customer journeys, service excellence, digital transformation, and customer-centric growth.
As organisations move from AI experimentation to scalable, customer-focused operating models, this event brings together the executives leading that transformation. The 2026 edition focuses on practical strategies for delivering measurable business outcomes while maintaining trust, transparency, and human connection in an increasingly automated world.
This Event Is Ideal For:
Customer Experience & Customer Service Leaders
- Chief Customer Officers (CCOs)
- Heads of Customer Experience
- Directors of Customer Service
- Customer Success Leaders
- Customer Journey Managers
Digital & Transformation Executives
- Chief Digital Officers
- Heads of Digital Transformation
- Transformation Programme Leaders
- Innovation Directors
- Digital Product Leaders
Marketing & Customer Engagement Professionals
- Chief Marketing Officers
- Customer Engagement Directors
- Loyalty & Retention Leaders
- Personalisation & CRM Specialists
- Brand Experience Leaders
Operations & Contact Centre Leaders
- Heads of Operations
- Contact Centre Directors
- Service Delivery Leaders
- Workforce Transformation Managers
- Process Excellence Leaders
Technology & Data Executives
- CIOs & Technology Leaders
- AI & Automation Leaders
- Data & Analytics Directors
- Digital Platform Owners
- Customer Insights Professionals
Why Attend?
- Learn how leading organisations are scaling AI across customer journeys.
- Discover strategies for experience orchestration beyond traditional omnichannel models.
- Benchmark your CX initiatives against Europe's leading brands.
- Explore practical approaches to trust, governance, and AI accountability.
- Connect with senior decision-makers responsible for customer growth and transformation.
- Gain actionable insights from real-world case studies and interactive BrainSpa discussions.