Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 6,000 people across the world.
Fantastic sponsorship opportunities available - contact us now!
We enable people-based marketing everywhere through a simple, open approach to connecting systems and data to drive better customer experiences for people and greater ROI for business. A leader in identity, customer data management and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.
BCM. Best Customer Management is a highly recognized boutique management consulting company, focusing on cross-industry customer centric and digital transformation projects within Europe and the US. Unique consulting services are CRM & CX Maturity Assessments and CRM tool selections based on the BCM. Tool-Analyzer. Furthermore BCM. offers high quality end-to-end strategy-, process and technology consulting services to executives and managers of medium-sized enterprises, national and international companies.
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
Hycom.digital is a trusted and experienced European consulting and digital solution company. We support our clients in building their market advantage especially in the fields of ecommerce and sales efficiency, service, order management and transformation projects to drive excellent customer experience. Through Digital Strategy and roadmapping with consistent Customer Journeys we are establishing flexible business models based on composable platform solutions and MACH architecture. With our highly committed industry experts and speed of implementation – we are delivering business value at scale.
Our Great Sponsors from Last Editions
The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
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For further information: www.rpc-partners.com.
Follow us on LinkedIn and XING.
We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.
Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com
1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses… Sparkcentral aim to change that — changing the way how customer service is delivered around the world. We connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...). We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Slack, Zappos, Argenta Bank, citizenM, Goodbaby, Engie, KBC,... To learn more, visit www.sparkcentral.com
Launched in 2010, Iris Amsterdam has rapidly grown into a fully integrated agency of over eight nationalities and 50 people, peddling ideas and creative innovation in Amsterdam and beyond. Iris Amsterdam works with global and local clients including Uber, Philips, Heineken, Adidas, Staples, and Ella’s Kitchen. Iris Amsterdam is part of the multi-specialist creative network Iris, which exists ‘For the Forward’. It’s a mindset that reflects Iris’ diverse skill set and what it delivers for clients; the reality of how to approach and benefit from disruption and change in order to create bold leaps forward. In 2017 and 2018 consecutively, Iris was named one of the Best and Bravest agencies in the world on the Contagious Pioneers list. In 2017 alone Iris’ brought home 37 awards from Cannes Lions, Creative Circle, Clios and One Show, among others. The Iris network consists of: Iris, the integrated creative shop; Iris Concise providing management consultancy, data analytics and CRM; and Iris Culture specialising in sports marketing, brand experience and entertainment.
Scriptura Engage is a flexible, easy to use solution that recognizes the importance of creating and keeping real connections with every customer while protecting their privacy, a solution that saves time and money by empowering business users and one that removes the burden of dealing with complex technical issues through managed services - we handle the technical side, allowing you to concentrate on your messaging. It is a solution from an organization that is passionate, authentic, and forward-thinking – Inventive Designers, a company that is “big enough to cope, but small enough to care.
Dialog Groep has been active in the business of customer communications for almost 30 years. In our vision customer, employee and partner engagement will lead to better company results. Nowadays we deliver successful & innovative digital transformations solutions & projects to engage with your stakeholders on all channels, with customers in Finance, Insurance, Telco, Utilities, Retail & Leisure. Some touchpoints would be HTML 5 pages/mail, SMS/Push, Personalized Interactive video, Chatbots, Interactive interviews and digital signing. As a system integrator and solutions provider we help you communicate more interactive, relevant & personal. We pride ourselves with our customer focus and flexibility.
At DMI, we take a human-centric, mobile-first approach to help our clients disrupt their markets and evolve their business models. We’re a new breed of partner that brings together the design-thinking of a digital agency with the rapid and iterative delivery of a modern IT services partner. With 21 offices worldwide, we’ve been continually recognized by both Gartner and Forrester as a leader in mobile IT services. Our unique, integrated approach to digital transformation has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments.
Dialog Groep has been a specialist in customer communication for many years. We believe that steering towards a higher involvement of customers, employees and partners results in a better operating result. Our success formula: employee engagement + customer engagement = more revenue and profit. Together with our clients, we are working on the realization of an engagement roadmap, in which smart use of data makes customer communication more personal, relevant and interactive. We automate processes and make customer contact more digital, safer and easier. This makes digital personal. Customer-oriented thinking and flexibility is in our DNA.
APS Group is a marketing and communications company enjoying strategic partnerships with global brands in a variety of sectors. Bringing together content creators, production experts and technology, APS Group makes more possible – helping brands talk to their customers in the most relevant and rewarding way. Our service offering is a comprehensive range of marketing communication services, which includes strategy and insight, design, data communications and digital solutions Founded in 1961 the company is independently owned and employs more than 900 people across the globe. Headquartered in the UK, APS Group also has offices in the US and across mainland Europe including the Netherlands. www.theapsgroup.com
Capgemini Invent is part of the Capgemini Group and focuses on consulting, digital innovation and transformation – helping organizations with bringing to life what’s next. Capgemini Invent consists of a 6,000+ strong team located in more than 30 offices and 10 creative studios around the world. Capgemini Invent’s specialist capabilities provide clients with the ability to operate at the speed of digital; to ideate and design digital transformation strategy, tangible digital solution prototypes and transformation plans, while assessing the path for scaling and monitoring them by leveraging the full expertise of the Group. Capgemini Invent helps its clients to stay relevant and be ahead of the competition.