Unleashing Digital Customer Experience Sponsors

BCM. Best Customer Management is a highly recognized boutique management consulting company, focusing on cross-industry customer centric and digital transformation projects within Europe and the US. Unique consulting services are CRM & CX Maturity Assessments and CRM tool selections based on the BCM. Tool-Analyzer. Furthermore BCM. offers high quality end-to-end strategy-, process and technology consulting services to executives and managers of medium-sized enterprises, national and international companies.

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

ServiceNow makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. ServiceNow connects and empowers organizations to deliver unmatched customer experiences by enabling employees to meet and exceed expectations quickly, proactively, and transparently. Organizations can automate and streamline work across the front, middle, and back offices for happier customers, more productive employees, and an improved bottom line. For more information, visit https://www.servicenow.com/solutions/customer-experience.html.

Klaus (klausapp.com) is a quality management solution that helps companies drive revenue through excellent customer service. With Klaus, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short and resources are going to waste – then fix what isn’t working. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and languages. Collect more customer feedback through a fully customizable AI-powered survey solution. Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews. Addressing issues early on is critical for customer satisfaction. Customer service is now a differentiator – optimize your service to attract & retain lifelong customers. It’s the only true plug & play solution, offering a wide selection of integrations and instant access to AI-powered insights. We integrate with Salesforce, Zendesk, Intercom, Slack, Genesys and more.

Through a unique combination of expertise, technology and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement. Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries. We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn and Twitter.

Acxiom partners with the world’s leading brands to create customer intelligence, enabling data-driven marketing experiences that generate value for people and for brands. The experts in identity, the ethical use of data, cloud-first customer data management, and analytics solutions, Acxiom makes the complex marketing ecosystem work, applying customer intelligence wherever brands and customers meet. By helping brands genuinely understand people, Acxiom enables experiences so relevant and respectful, people are willing to explore new brands and stay loyal to those they love. For more than 50 years, Acxiom has improved clients’ customer acquisition, growth, and retention. With locations in the US, UK, China, Poland, and Germany, Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

"Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections. That's why Intercom is here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships."

Victoria is an experienced Global Transformation Leader.
She has over 20 years experience in the digital transformation space leveraging her business acumen and passion for behavioural economics / nueroscience to deliver real world customer outcomes. She is passionate about shaping the future of business consulting, mentoring MBA students at Essex Business School and volunteering as a Guest Lecturer on their consultancy module.
Please check out her latest article about "BEING MORE HUMAN IN THE DIGITAL AGE"
"Here is the link to her article: https://www.unleash-cx.com/Being-more-human.pdf "

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Hycom.digital is a trusted and experienced European consulting and digital solution company. We support our clients in building their market advantage especially in the fields of ecommerce and sales efficiency, service, order management and transformation projects to drive excellent customer experience. Through Digital Strategy and roadmapping with consistent Customer Journeys we are establishing flexible business models based on composable platform solutions and MACH architecture. With our highly committed industry experts and speed of implementation – we are delivering business value at scale.

Creato offerings include a no-code platform (StudioCreatio), CRM applications (marketing,sales and service), industry workflows for 20 verticals and marketplace add-ons. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with thousands of customers and partners with 700 GSIs and local integrators worldwide.

We’re a leading IT infrastructure and services company. With revenues of over USD 10 billion, we operate in more than 200 countries, and serve 5,000 clients. Through technology and innovation, we deliver a connected future that empowers our people, clients and communities. To help organizations deliver on their business priorities, we’re by their side, transforming their businesses and technology at the pace they aspire to, driving the outcomes they want with the services they need. As an industry leader in networks, data centers, CX, cloud, security and managed services, as well as an innovator in Private 5G.

Essense is a hands-on customer experience agency based in Amsterdam. We help organisations gain full control over their customer experience. Our services cover CX transformation, service design & innovation and training & coaching. We believe that collaboration between departments is crucial for customer experience impact. That’s why we apply a hands-on approach, helping you make cx practical and operational.

We enable people-based marketing everywhere through a simple, open approach to connecting systems and data to drive better customer experiences for people and greater ROI for business. A leader in identity, customer data management and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.

Coming Soon

The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
Follow us on LinkedIn and XING.

We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses… Sparkcentral aim to change that — changing the way how customer service is delivered around the world. We connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...). We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Slack, Zappos, Argenta Bank, citizenM, Goodbaby, Engie, KBC,... To learn more, visit www.sparkcentral.com