Unleashing Digital Customer Experience & Customer Service Sponsors

Trusted by industry leaders such as REWE, AIDA, Huk24, Porsche and Dyson, mailix transforms traditional emails into interactive experiences. With mailix, you can embed surveys, in-mail shopping options and personalised calculators directly into your emails, increasing customer engagement without them ever leaving their inbox. Add interactive games such as Minesweeper and unique widgets tailored to various industry applications to engage your audience. Designed to complement and enhance your existing email marketing strategies, mailix offers seamless integration that brings a new dimension of engagement to your campaigns. Discover the next level of email marketing with mailix and see how it can revolutionise your approach and turn every email into a dynamic tool for deeper customer interaction. Experience the future of email marketing today and turn emails into conversions.

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Through a unique combination of expertise, technology and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement. Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries. We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. Companies that love their customers use Talkdesk.

Relative Insight is an AI text analytics software that helps organisations to pinpoint reasons behind key customer metrics, whether they are increasing, decreasing, or remaining stable. Its platform combines AI-powered natural language processing with advanced comparative linguistics to help organizations derive business intelligence from CSAT, NPS and other avenues of customer feedback. The tool’s unique comparative methodology quantifies which topics, words, phrases, grammar and emotions are prevalent in text data sets, helping you understand what different customer segments are saying — and why. Relative Insight enables brands, agencies and other organizations derive an enhanced contextual understanding of its customers' needs and wider industry trends.

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

we make digital work We are delaware digital. For the past 15 years, our team has acquired extensive business and technology expertise. Our passion? All things digital and related to customer experience, as well as your success! Our solution to your challenges Many organizations struggle to digitize their marketing, sales and/or customer service departments. Despite considerable investments, the slow pace of adoption often impacts ROI. We understand these challenges you are having. That’s why you can trust delaware to offer a unique combination of skills and knowledge to close the gap between business impact, technology, and experience design. Whether you want to optimize one touchpoint or transform your entire business: we make digital work for you.

Imagine working in winter while enjoying summer-like weather. In the Algarve, temperatures consistently reach 20 degrees Celsius or more, and there is plenty of sunshine throughout the winter months. If your company allows remote work or if you have the flexibility to choose your location, consider spending at least one month in the Algarve during the winter. It can be a life-changing experience that significantly boosts your productivity and creativity. Winter Algarve can assist you in finding accommodation and provide excellent tips for your stay. https://www.winteralgarve.nl/ Follow us for Algarve tips: https://www.facebook.com/groups/780164270996187 https://www.instagram.com/winter_algarve

BCM. Best Customer Management is a highly recognized boutique management consulting company, focusing on cross-industry customer centric and digital transformation projects within Europe and the US. Unique consulting services are CRM & CX Maturity Assessments and CRM tool selections based on the BCM. Tool-Analyzer. Furthermore BCM. offers high quality end-to-end strategy-, process and technology consulting services to executives and managers of medium-sized enterprises, national and international companies.

ServiceNow makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. ServiceNow connects and empowers organizations to deliver unmatched customer experiences by enabling employees to meet and exceed expectations quickly, proactively, and transparently. Organizations can automate and streamline work across the front, middle, and back offices for happier customers, more productive employees, and an improved bottom line. For more information, visit https://www.servicenow.com/solutions/customer-experience.html.

Klaus (klausapp.com) is a quality management solution that helps companies drive revenue through excellent customer service. With Klaus, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short and resources are going to waste – then fix what isn’t working. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and languages. Collect more customer feedback through a fully customizable AI-powered survey solution. Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews. Addressing issues early on is critical for customer satisfaction. Customer service is now a differentiator – optimize your service to attract & retain lifelong customers. It’s the only true plug & play solution, offering a wide selection of integrations and instant access to AI-powered insights. We integrate with Salesforce, Zendesk, Intercom, Slack, Genesys and more.

Through a unique combination of expertise, technology and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement. Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries. We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

Acxiom partners with the world’s leading brands to create customer intelligence, enabling data-driven marketing experiences that generate value for people and for brands. The experts in identity, the ethical use of data, cloud-first customer data management, and analytics solutions, Acxiom makes the complex marketing ecosystem work, applying customer intelligence wherever brands and customers meet. By helping brands genuinely understand people, Acxiom enables experiences so relevant and respectful, people are willing to explore new brands and stay loyal to those they love. For more than 50 years, Acxiom has improved clients’ customer acquisition, growth, and retention. With locations in the US, UK, China, Poland, and Germany, Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

"Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections. That's why Intercom is here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships."

Victoria is an experienced Global Transformation Leader.
She has over 20 years experience in the digital transformation space leveraging her business acumen and passion for behavioural economics / nueroscience to deliver real world customer outcomes. She is passionate about shaping the future of business consulting, mentoring MBA students at Essex Business School and volunteering as a Guest Lecturer on their consultancy module.
Please check out her latest article about "BEING MORE HUMAN IN THE DIGITAL AGE"
"Here is the link to her article: https://www.unleash-cx.com/Being-more-human.pdf "

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Hycom.digital is a trusted and experienced European consulting and digital solution company. We support our clients in building their market advantage especially in the fields of ecommerce and sales efficiency, service, order management and transformation projects to drive excellent customer experience. Through Digital Strategy and roadmapping with consistent Customer Journeys we are establishing flexible business models based on composable platform solutions and MACH architecture. With our highly committed industry experts and speed of implementation – we are delivering business value at scale.

Creato offerings include a no-code platform (StudioCreatio), CRM applications (marketing,sales and service), industry workflows for 20 verticals and marketplace add-ons. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with thousands of customers and partners with 700 GSIs and local integrators worldwide.

We’re a leading IT infrastructure and services company. With revenues of over USD 10 billion, we operate in more than 200 countries, and serve 5,000 clients. Through technology and innovation, we deliver a connected future that empowers our people, clients and communities. To help organizations deliver on their business priorities, we’re by their side, transforming their businesses and technology at the pace they aspire to, driving the outcomes they want with the services they need. As an industry leader in networks, data centers, CX, cloud, security and managed services, as well as an innovator in Private 5G.