Speakers for Unleashing Digital Customer Experience
2023

Thomas Hamele
Executive Partner,BCM
Germany

Christian Osmundsen
Global Head of Customer Experience,Deliverect
Netherlands

Parsia Tayyebi
Global Head of Digital & CX,E.ON Drive
Netherlands

Kevin Brown
Head of Digital Engagement,LeasePlan Digital
Netherlands

Mahbir Thukral
Global Innovation Activation Marketing Leader, Nourish Division,IFF
Netherlands

Irina Popova
Manager Key Relationship Management for EMEA & AMER,Seagate Technology
Netherlands

Mark Ashton
Area Vice President, Solution Consulting, CWF, EMEA,ServiceNow
United Kingdom

Alain Segond von Banchet
Senior Account Executive Enterprise,Zoom
Netherlands

Bob Beertema
Digital Service Experience Manager,Philips
Netherlands

Heidi Geilke
Head of Customer & Supplier Operations,Enviolo
Netherlands

Judit Bogos-Harts
Product Owner in Digital,Adidas
Netherlands

Lorenzo Bronzi
Digital CX Measurement,Adidas
Netherlands

Alberto Pasi
Strategic Solutions Director,Genesys
Italy

Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers,Radisson Hotel Group
Spain

Stuart Dorman
Chief Innovation Officer,Sabio Group
United Kingdom

Seline Huisman
Leadership And Spirituality Coach, .Netherlands

Jochen Toepfer
Senior Vice President, Services,Acxiom
Switzerland

Frederik van Os
Global Customer Centricity Manager,The Heineken Company
Netherlands

Laetitia Grammatico
Director - Customer Engagement & Care - Digital Platforms,Philips
Netherlands

Liliana Caimacan
Professor of Innovations, Design Thinking, Marketing, Strategy, Brand Management,Hult International Business School
United Kingdom

Shivang Garg
Manager - Solutions Engineering EU,Freshworks
Netherlands

Nils Maronier
Customer Experience transformation leader,SWIFT
Netherlands

Ratidzo Zvirawa
Senior Group Product Manager (GPM),Intercom
Netherlands

Meni Dahan
Head of CX & Digital, Board member,H.Y. Group
Israel

Bart van de Sande
Director of Customer Care,ABN AMRO Bank N.V.
Netherlands

Robin Wouters
Director, Product Management & Engineering,Fastned
Netherlands

Daniel Ruiz
Global Innovation Activation Marketing Associate,IFF
Netherlands
Previous Speakers

Leendert van der Plas
The HEINEKEN Company

Eva Martins
Sanofi

Laetitia Grammatico
Philips

Thomas Staudte
Air up

Halima Boungab
Homeras

Shareen Bodha
Shell Recharge

Jens Martin
Kia Europe

Harald Lamberts
Essense

Bert Middendorp
Hunkemöller

Erik Hesseling
Nova Reperta

Derek Lewis
Talkdesk

Fabian Kersten
Solvay

Roman Siepelmeyer
Netflix

Martine Niermans
Zendesk

DR.Jochen Töpfer
Acxiom

Maarten Copini
NTT

Marieke Miltenburg
bol.com

Manfred van Gurchom
ANWB

Nancy Moodley
Nissan

Tamara Mom
de Volksbank

Jolien Nelemans
de Volksbank

Barbara den Bak
HIGH STUDIOS

Sarah Eborall
BARCLAYCARD

Morten Dal
PANDORA A/S

Priya Khullar
PFIZER

Steve Gibbons
BBC

Julita Davies
KOBELCO CONSTRUCTION MACHINERY EUROPE

Le Quan Truong
STAPLES

Dr. Gerhard Wagner
UNIVERSITY OF SIEGEN

Regine Lueghausen
INTERNATIONAL FLAVORS & FRAGRANCES

Erwan Saout
HEINEKEN

Franz Weisenburger
DEUTSCHE TELECOM SERVICE GMBH

Onno Hoffmann
DEUTSCHE TELECOM SERVICE GMBH

Thomas U. Hamele
BCM

Luke WIlliams
QUALTRICS

Joseph Sursock
BLUEOCEAN MARKET INTELLIGENCE