Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2025
Michael Heinley
Senior Director of Product Management,Decathlon International
Netherlands
Bianca Negrea
Global Head of Service Design,Ayvens
Denmark
Dr. Maryna Sharygina-Rusthoven
Head of L&D, Customer Experience Division,UWV
Netherlands
Bart van de Sande
Director of Customer Care Personal & Wealth,ABN AMRO Bank N.V.
Netherlands
László Bácskai
Global Head of Customer Experience,Hoya Vision Care
Hungary
Thomas Staudte
Head of Customer Engagement,air up®
Switzerland
Magdalena Manevska
Director, Social Media Communications,Philips
Netherlands
Julie Ní Mháirtín
Senior Manager Customer Experience COE,Stryker
Netherlands
Matwej Novakovski
Manager - CoE Customer Experience,Stryker
Netherlands
Nils Maronier
Customer Experience transformation leader,SWIFT
Netherlands
Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania
Vera Zonneveld
Head of Customer Experience,MR MARVIS
Netherlands
Mark van der Heijden
Head of Product, bol.comNetherlands
Paola Ivanova
Service Design Manager, Booking.comNetherlands
Cyrill Gross
Product Owner, mailixSwitzerland
Inês Dantas Coelho
Head of Digital B2C Channel, CTTPortugal
Bogdan Maksak
Co-Founder and CEO/CTO, DigitalGeniusUnited Kingdom
Maaike Verwer
CX Business Consultant, SabioNetherlands
James Adamczuk
CX Evangelist EMEA, ZoomUnited Kingdom
Georgina Korn
Global Product Owner Digital Promotions, The HEINEKEN CompanyNetherlands
Rauri Hadlington
Business Development Director, Relative InsightUnited Kingdom
Pedro Marques
AI Platform Principal Product Manager, TalkdeskPortugal
Julita Davies
Performance Director, Global Communications & Brand, PhilipsNetherlands
Stijn Bannier
Global Digital Product Director, adidasNetherlands
Bence Bolya
Solution Architect, adidasNetherlands
Previous Speakers
Thomas Hamele
BCM
Christian Osmundsen
Deliverect
Parsia Tayyebi
E.ON Drive
Kevin Brown
LeasePlan Digital
Mahbir Thukral
IFF
Irina Popova
Seagate Technology
Mark Ashton
ServiceNow
Alain Segond von Banchet
Zoom
Bob Beertema
Philips
Heidi Geilke
Enviolo
Judit Bogos-Harts
Adidas
Lorenzo Bronzi
Adidas
Alberto Pasi
Genesys
Alexandra da Silva Rodrigues
Radisson Hotel Group
Stuart Dorman
Sabio Group
Seline Huisman
.
Jochen Toepfer
Acxiom
Frederik van Os
The Heineken Company
Laetitia Grammatico
Philips
Liliana Caimacan
Hult International Business School
Shivang Garg
Freshworks
Ratidzo Zvirawa
Intercom
Meni Dahan
H.Y. Group
Robin Wouters
Fastned
Matteo Pomoni
ING
Leendert van der Plas
The HEINEKEN Company
Eelko Lommers
IKEA
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Dominik Olejko
H&M
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge
Jens Martin
Kia Europe
Stepan Murer
Signify
Harald Lamberts
Essense
Evelien van Damme
citizenM