Speakers for Unleashing Digital Customer Experience
2023

Leendert van der Plas
Head of Customer Experience,The HEINEKEN Company
Netherlands

Evelien van Damme
Head of global customer service,citizenM hotels
Netherlands

Eva Martins
Global Head Customer Engagement,Sanofi
Switzerland

Laetitia Grammatico
Director - Customer Engagement & Care - Digital Platforms,Philips
Netherlands

Thomas Staudte
Head of Customer Engagement,Air up
Switzerland

Halima Boungab
Head of Customer Experience,Homeras
Belgium

Shareen Bodha
Head of Marketing & Propositions,Shell Recharge
Netherlands

Jens Martin
Head of Product - Digital Sales,Kia Europe
Germany

Harald Lamberts
Founder,Essense
Netherlands

Bert Middendorp
Manager eCommerce,Hunkemöller
Netherlands

Erik Hesseling
Management Consultant | Project Lead CX, EX & Innovation,Nova Reperta
Netherlands

Derek Lewis
CX Strategy Director,Talkdesk
United Kingdom

Irina Popova
Customer Success Advocate and Application Deployment Expert,SEAGATE TECHNOLOGY
Netherlands

Fabian Kersten
Global Head of Digital Product / Customer Journey,Solvay
Netherlands

Roman Siepelmeyer
Customer Experience Manager,Netflix
Netherlands

Martine Niermans
Director Customer Success,Zendesk
Netherlands

DR.Jochen Töpfer
SVP Services EMEA,Acxiom
Switzerland

Maarten Copini
CX Practice Lead Europe,NTT
Netherlands

Marieke Miltenburg
Customer Journey Developer,bol.com
Netherlands

Manfred van Gurchom
Manager Customer Experience,ANWB
Netherlands

Nancy Moodley
Senior Manager, Nissan Customer Experience Digital & CRM Africa Region,Nissan
South Africa

Tamara Mom
Strategic Marketer Customer Experience,de Volksbank
Netherlands

Jolien Nelemans
Strategic Marketer Customer Experience,de Volksbank
Netherlands

Barbara den Bak
Founder,HIGH STUDIOS
Netherlands

Thomas U. Hamele
Executive Partner,BCM
Germany

Metin Cerasi
Head of Digital Strategy and Marketing,FORMER ARÇELIK
Turkey

Maryna Rusthoven
Programme Director Global Sustainable Business Management,AMSTERDAM UNIVERSITY OF APPLIED SCIENCES
Nederland

Elena Enthoven
Head of Customer Engagement,LEASEPLAN
Netherlands
Previous Speakers

Sarah Eborall
BARCLAYCARD

Morten Dal
PANDORA A/S

Priya Khullar
PFIZER

Steve Gibbons
BBC

Julita Davies
KOBELCO CONSTRUCTION MACHINERY EUROPE

Le Quan Truong
STAPLES

Dr. Gerhard Wagner
UNIVERSITY OF SIEGEN

Regine Lueghausen
INTERNATIONAL FLAVORS & FRAGRANCES

Erwan Saout
HEINEKEN

Franz Weisenburger
DEUTSCHE TELECOM SERVICE GMBH

Onno Hoffmann
DEUTSCHE TELECOM SERVICE GMBH

Luke WIlliams
QUALTRICS

Joseph Sursock
BLUEOCEAN MARKET INTELLIGENCE

Sushant Ajmani
EXPERIENCE, BLUEOCEAN MARKET INTELLIGENCE

Steffen Elsässer
CAPGEMINI CONSULTING

Samantha Schreuder
SYNERON CANDELA

Marcus Nessler
SAMSUNG

Noel Verschaeren
BUGABOO

Carl Lyon
THE QOE

Martijn Pronk
RIJKSMUSEUM

Ute Haupte
TUI GROUP

Maartje Wakker
ADIDAS GROUP

Rutger Van Bergen
ICEMOBILE

Danja Lekkerkerk
D-REIZEN

Lucas Hulsebos
DVJ INSIGHTS

Martin Kurze
DEUTSCHE TELEKOM

Christophe Vergult
INSIGHTS CONSULTING

Lanre Ibitoye
TEVA

Catherine Berière
NESTLÉ - ALUMNI

Neil Taylor
THE WRITER
Erwin-Paul Bouma
GENESYS

Latina Angelova
GEMSEEK

Johan Duisters
EMEA TTEC

Aleksandro Grabulov
PHILIPS

Saad Sohail
DHL Express