Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2024 & 2025

Oana Dumitru
Customer Experience & Innovation Expert,ING
Netherlands

Tie Wang - Jones
Global Head of Digital Inclusive Design,IKEA
Netherlands

Michiel Jansen
Head of Conversion CoE,ING
Netherlands

Rodrigo Aviles
CX Lead & Customer Journey Manager,Hyundai Motor Europe
Germany

Garima Gupta
Head of Customer Experience,TATA STEEL
Netherlands

Reinier Smeets
Project manager CX & Marketing,Fidus
Netherlands

Michael Heinley
Senior Director of Product Management,Decathlon International
Netherlands

Dr. Maryna Sharygina-Rusthoven
Head of L&D, Customer Experience Division,UWV
Netherlands

Bart van de Sande
Director of Customer Care Personal & Wealth,ABN AMRO Bank N.V.
Netherlands

Dominique Gribot-Carroz
Managing Director, Global Head of Customer Insights & Experience,Moody's
France

Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania

Julita Davies
Performance Director, Global Communications & Brand,Philips
Netherlands

Paola Ivanova
Service Design Manager,Booking.com
Netherlands
Previous Speakers

Bart van de Sande
ABN AMRO Bank N.V.

Magdalena Manevska
Philips

Julie Ní Mháirtín
Stryker

Matwej Novakovski
Stryker

Thomas Hamele
BCM

Christian Osmundsen
Deliverect

Parsia Tayyebi
E.ON Drive

Kevin Brown
LeasePlan Digital

Irina Popova
Seagate Technology

Mark Ashton
ServiceNow

Alain Segond von Banchet
Zoom

Bob Beertema
Philips

Heidi Geilke
Enviolo

Judit Bogos-Harts
Adidas

Lorenzo Bronzi
Adidas

Alberto Pasi
Genesys

Alexandra da Silva Rodrigues
Radisson Hotel Group

Stuart Dorman
Sabio Group

Seline Huisman
.
Jochen Toepfer
Acxiom

Frederik van Os
The Heineken Company

Laetitia Grammatico
Philips

Liliana Caimacan
Hult International Business School

Shivang Garg
Freshworks

Nils Maronier
SWIFT

Ratidzo Zvirawa
Intercom

Meni Dahan
H.Y. Group

Robin Wouters
Fastned

Matteo Pomoni
ING

Leendert van der Plas
The HEINEKEN Company

Eelko Lommers
IKEA

Eva Martins
Sanofi

Laetitia Grammatico
Philips

Dominik Olejko
H&M

Halima Boungab
Homeras

Shareen Bodha
Shell Recharge