Speakers for Unleashing Digital Customer Experience
2023
Thomas Hamele
Executive Partner,BCM
Germany
Christian Osmundsen
Global Head of Customer Experience,Deliverect
Netherlands
Parsia Tayyebi
Global Head of Digital & CX,E.ON Drive
Netherlands
Kevin Brown
Head of Digital Engagement,LeasePlan Digital
Netherlands
Mahbir Thukral
Global Innovation Activation Marketing Leader, Nourish Division,IFF
Netherlands
Irina Popova
Manager Key Relationship Management for EMEA & AMER,Seagate Technology
Netherlands
Mark Ashton
Area Vice President, Solution Consulting, CWF, EMEA,ServiceNow
United Kingdom
Alain Segond von Banchet
Senior Account Executive Enterprise,Zoom
Netherlands
Bob Beertema
Digital Service Experience Manager,Philips
Netherlands
Heidi Geilke
Head of Customer & Supplier Operations,Enviolo
Netherlands
Judit Bogos-Harts
Product Owner in Digital,Adidas
Netherlands
Lorenzo Bronzi
Digital CX Measurement,Adidas
Netherlands
Alberto Pasi
Strategic Solutions Director,Genesys
Italy
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers,Radisson Hotel Group
Spain
Stuart Dorman
Chief Innovation Officer,Sabio Group
United Kingdom
Seline Huisman
Leadership And Spirituality Coach, .Netherlands
Jochen Toepfer
Senior Vice President, Services,Acxiom
Switzerland
Frederik van Os
Global Customer Centricity Manager,The Heineken Company
Netherlands
Laetitia Grammatico
Director - Customer Engagement & Care - Digital Platforms,Philips
Netherlands
Liliana Caimacan
Professor of Innovations, Design Thinking, Marketing, Strategy, Brand Management,Hult International Business School
United Kingdom
Shivang Garg
Manager - Solutions Engineering EU,Freshworks
Netherlands
Nils Maronier
Customer Experience transformation leader,SWIFT
Netherlands
Ratidzo Zvirawa
Senior Group Product Manager (GPM),Intercom
Netherlands
Meni Dahan
Head of CX & Digital, Board member,H.Y. Group
Israel
Bart van de Sande
Director of Customer Care,ABN AMRO Bank N.V.
Netherlands
Robin Wouters
Director, Product Management & Engineering,Fastned
Netherlands
Daniel Ruiz
Global Innovation Activation Marketing Associate,IFF
Netherlands
Previous Speakers
Leendert van der Plas
The HEINEKEN Company
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Thomas Staudte
Air up
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge
Jens Martin
Kia Europe
Harald Lamberts
Essense
Bert Middendorp
Hunkemöller
Erik Hesseling
Nova Reperta
Derek Lewis
Talkdesk
Fabian Kersten
Solvay
Roman Siepelmeyer
Netflix
Martine Niermans
Zendesk
DR.Jochen Töpfer
Acxiom
Maarten Copini
NTT
Marieke Miltenburg
bol.com
Manfred van Gurchom
ANWB
Nancy Moodley
Nissan
Tamara Mom
de Volksbank
Jolien Nelemans
de Volksbank
Barbara den Bak
HIGH STUDIOS
Sarah Eborall
BARCLAYCARD
Morten Dal
PANDORA A/S
Priya Khullar
PFIZER
Steve Gibbons
BBC
Julita Davies
KOBELCO CONSTRUCTION MACHINERY EUROPE
Le Quan Truong
STAPLES
Dr. Gerhard Wagner
UNIVERSITY OF SIEGEN
Regine Lueghausen
INTERNATIONAL FLAVORS & FRAGRANCES
Erwan Saout
HEINEKEN
Franz Weisenburger
DEUTSCHE TELECOM SERVICE GMBH
Onno Hoffmann
DEUTSCHE TELECOM SERVICE GMBH
Thomas U. Hamele
BCM
Luke WIlliams
QUALTRICS
Joseph Sursock
BLUEOCEAN MARKET INTELLIGENCE