Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2025

Bianca Negrea
Global Head of Service Design,Ayvens
Denmark

Dr. Maryna Sharygina-Rusthoven
Head of L&D, Customer Experience Division,UWV
Netherlands

Bart van de Sande
Director of Customer Care Personal & Wealth,ABN AMRO Bank N.V.
Netherlands

László Bácskai
Global Head of Customer Experience,Hoya Vision Care
Hungary

Thomas Staudte
Head of Customer Engagement,air up®
Switzerland

Magdalena Manevska
Director, Social Media Communications,Philips
Netherlands

Julie Ní Mháirtín
Senior Manager Customer Experience COE,Stryker
Netherlands

Matwej Novakovski
Manager - CoE Customer Experience,Stryker
Netherlands

Nils Maronier
Customer Experience transformation leader,SWIFT
Netherlands

Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania

Vera Zonneveld
Head of Customer Experience,MR MARVIS
Netherlands

Mark van der Heijden
Head of Product, bol.comNetherlands

Paola Ivanova
Service Design Manager, Booking.comNetherlands

Cyrill Gross
Product Owner, mailixSwitzerland

Inês Dantas Coelho
Head of Digital B2C Channel, CTTPortugal

Bogdan Maksak
Co-Founder and CEO/CTO, DigitalGeniusUnited Kingdom

Maaike Verwer
CX Business Consultant, SabioNetherlands

James Adamczuk
CX Evangelist EMEA, ZoomUnited Kingdom

Georgina Korn
Global Product Owner Digital Promotions, The HEINEKEN CompanyNetherlands

Rauri Hadlington
Business Development Director, Relative InsightUnited Kingdom

Pedro Marques
AI Platform Principal Product Manager, TalkdeskPortugal

Julita Davies
Performance Director, Global Communications & Brand, PhilipsNetherlands

Stijn Bannier
Global Digital Product Director, adidasNetherlands

Bence Bolya
Solution Architect, adidasNetherlands
Previous Speakers

Thomas Hamele
BCM

Christian Osmundsen
Deliverect

Parsia Tayyebi
E.ON Drive

Kevin Brown
LeasePlan Digital

Mahbir Thukral
IFF

Irina Popova
Seagate Technology

Mark Ashton
ServiceNow

Alain Segond von Banchet
Zoom

Bob Beertema
Philips

Heidi Geilke
Enviolo

Judit Bogos-Harts
Adidas

Lorenzo Bronzi
Adidas

Alberto Pasi
Genesys

Alexandra da Silva Rodrigues
Radisson Hotel Group

Stuart Dorman
Sabio Group

Seline Huisman
.
Jochen Toepfer
Acxiom

Frederik van Os
The Heineken Company

Laetitia Grammatico
Philips

Liliana Caimacan
Hult International Business School

Shivang Garg
Freshworks

Ratidzo Zvirawa
Intercom

Meni Dahan
H.Y. Group

Robin Wouters
Fastned

Matteo Pomoni
ING

Leendert van der Plas
The HEINEKEN Company

Eelko Lommers
IKEA

Eva Martins
Sanofi

Laetitia Grammatico
Philips

Dominik Olejko
H&M

Halima Boungab
Homeras

Shareen Bodha
Shell Recharge

Jens Martin
Kia Europe

Stepan Murer
Signify

Harald Lamberts
Essense

Evelien van Damme
citizenM