Unleashing Digital Customer Experience & Customer Service Summit Speakers

Speakers for Unleashing Digital Customer Experience & Customer Service Summit

 

2024 & 2025

Oana Dumitru

Oana Dumitru

Customer Experience & Innovation Expert,
ING
Netherlands
Tie Wang - Jones

Tie Wang - Jones

Global Head of Digital Inclusive Design,
IKEA
Netherlands
Michiel Jansen

Michiel Jansen

Head of Conversion CoE,
ING
Netherlands
Rodrigo Aviles

Rodrigo Aviles

CX Lead & Customer Journey Manager,
Hyundai Motor Europe
Germany
Garima Gupta

Garima Gupta

Head of Customer Experience,
TATA STEEL
Netherlands
Reinier Smeets

Reinier Smeets

Project manager CX & Marketing,
Fidus
Netherlands
Michael Heinley

Michael Heinley

Senior Director of Product Management,
Decathlon International
Netherlands
Dr. Maryna Sharygina-Rusthoven

Dr. Maryna Sharygina-Rusthoven

Head of L&D, Customer Experience Division,
UWV
Netherlands
Bart van de Sande

Bart van de Sande

Director of Customer Care Personal & Wealth,
ABN AMRO Bank N.V.
Netherlands
Dominique Gribot-Carroz

Dominique Gribot-Carroz

Managing Director, Global Head of Customer Insights & Experience,
Moody's
France
Marius Simion

Marius Simion

Expert Customer Experience,
BRD - Groupe Societe Generale
Romania
Julita Davies

Julita Davies

Performance Director, Global Communications & Brand,
Philips
Netherlands
Paola Ivanova

Paola Ivanova

Service Design Manager,
Booking.com
Netherlands

Previous Speakers

Bart van de Sande

Bart van de Sande


ABN AMRO Bank N.V.
Magdalena Manevska

Magdalena Manevska


Philips
Julie Ní Mháirtín

Julie Ní Mháirtín


Stryker
Matwej Novakovski

Matwej Novakovski


Stryker
Thomas Hamele

Thomas Hamele


BCM
Christian Osmundsen

Christian Osmundsen


Deliverect
Parsia Tayyebi

Parsia Tayyebi


E.ON Drive
Kevin Brown

Kevin Brown


LeasePlan Digital
Irina Popova

Irina Popova


Seagate Technology
Mark Ashton

Mark Ashton


ServiceNow
Alain Segond von Banchet

Alain Segond von Banchet


Zoom
Bob Beertema

Bob Beertema


Philips
Heidi Geilke

Heidi Geilke


Enviolo
Judit Bogos-Harts

Judit Bogos-Harts


Adidas
Lorenzo Bronzi

Lorenzo Bronzi


Adidas
Alberto Pasi

Alberto Pasi


Genesys
Alexandra da Silva Rodrigues

Alexandra da Silva Rodrigues


Radisson Hotel Group
Stuart Dorman

Stuart Dorman


Sabio Group
Seline Huisman

Seline Huisman

.
Jochen Toepfer

Jochen Toepfer


Acxiom
Frederik van Os

Frederik van Os


The Heineken Company
Laetitia Grammatico

Laetitia Grammatico


Philips
Liliana Caimacan

Liliana Caimacan


Hult International Business School
Shivang Garg

Shivang Garg


Freshworks
Nils Maronier

Nils Maronier


SWIFT
Ratidzo Zvirawa

Ratidzo Zvirawa


Intercom
Meni Dahan

Meni Dahan


H.Y. Group
Robin Wouters

Robin Wouters


Fastned
Matteo Pomoni

Matteo Pomoni


ING
Leendert van der Plas

Leendert van der Plas


The HEINEKEN Company
Eelko Lommers

Eelko Lommers


IKEA
Eva Martins

Eva Martins


Sanofi
Laetitia Grammatico

Laetitia Grammatico


Philips
Dominik Olejko

Dominik Olejko


H&M
Halima Boungab

Halima Boungab


Homeras
Shareen Bodha

Shareen Bodha


Shell Recharge