Speakers for Unleashing Digital Customer Experience
2023
Leendert van der Plas
Head of Customer Experience,The HEINEKEN Company
Netherlands
Evelien van Damme
Head of global customer service,citizenM hotels
Netherlands
Eva Martins
Global Head Customer Engagement,Sanofi
Switzerland
Laetitia Grammatico
Director - Customer Engagement & Care - Digital Platforms,Philips
Netherlands
Thomas Staudte
Head of Customer Engagement,Air up
Switzerland
Halima Boungab
Head of Customer Experience,Homeras
Belgium
Shareen Bodha
Head of Marketing & Propositions,Shell Recharge
Netherlands
Jens Martin
Head of Product - Digital Sales,Kia Europe
Germany
Harald Lamberts
Founder,Essense
Netherlands
Bert Middendorp
Manager eCommerce,Hunkemöller
Netherlands
Erik Hesseling
Management Consultant | Project Lead CX, EX & Innovation,Nova Reperta
Netherlands
Derek Lewis
CX Strategy Director,Talkdesk
United Kingdom
Irina Popova
Customer Success Advocate and Application Deployment Expert,SEAGATE TECHNOLOGY
Netherlands
Fabian Kersten
Global Head of Digital Product / Customer Journey,Solvay
Netherlands
Roman Siepelmeyer
Customer Experience Manager,Netflix
Netherlands
Martine Niermans
Director Customer Success,Zendesk
Netherlands
DR.Jochen Töpfer
SVP Services EMEA,Acxiom
Switzerland
Maarten Copini
CX Practice Lead Europe,NTT
Netherlands
Marieke Miltenburg
Customer Journey Developer,bol.com
Netherlands
Manfred van Gurchom
Manager Customer Experience,ANWB
Netherlands
Nancy Moodley
Senior Manager, Nissan Customer Experience Digital & CRM Africa Region,Nissan
South Africa
Tamara Mom
Strategic Marketer Customer Experience,de Volksbank
Netherlands
Jolien Nelemans
Strategic Marketer Customer Experience,de Volksbank
Netherlands
Barbara den Bak
Founder,HIGH STUDIOS
Netherlands
Thomas U. Hamele
Executive Partner,BCM
Germany
Metin Cerasi
Head of Digital Strategy and Marketing,FORMER ARÇELIK
Turkey
Maryna Rusthoven
Programme Director Global Sustainable Business Management,AMSTERDAM UNIVERSITY OF APPLIED SCIENCES
Nederland
Elena Enthoven
Head of Customer Engagement,LEASEPLAN
Netherlands
Previous Speakers
Sarah Eborall
BARCLAYCARD
Morten Dal
PANDORA A/S
Priya Khullar
PFIZER
Steve Gibbons
BBC
Julita Davies
KOBELCO CONSTRUCTION MACHINERY EUROPE
Le Quan Truong
STAPLES
Dr. Gerhard Wagner
UNIVERSITY OF SIEGEN
Regine Lueghausen
INTERNATIONAL FLAVORS & FRAGRANCES
Erwan Saout
HEINEKEN
Franz Weisenburger
DEUTSCHE TELECOM SERVICE GMBH
Onno Hoffmann
DEUTSCHE TELECOM SERVICE GMBH
Luke WIlliams
QUALTRICS
Joseph Sursock
BLUEOCEAN MARKET INTELLIGENCE
Sushant Ajmani
EXPERIENCE, BLUEOCEAN MARKET INTELLIGENCE
Steffen Elsässer
CAPGEMINI CONSULTING
Samantha Schreuder
SYNERON CANDELA
Marcus Nessler
SAMSUNG
Noel Verschaeren
BUGABOO
Carl Lyon
THE QOE
Martijn Pronk
RIJKSMUSEUM
Ute Haupte
TUI GROUP
Maartje Wakker
ADIDAS GROUP
Rutger Van Bergen
ICEMOBILE
Danja Lekkerkerk
D-REIZEN
Lucas Hulsebos
DVJ INSIGHTS
Martin Kurze
DEUTSCHE TELEKOM
Christophe Vergult
INSIGHTS CONSULTING
Lanre Ibitoye
TEVA
Catherine Berière
NESTLÉ - ALUMNI
Neil Taylor
THE WRITER
Erwin-Paul Bouma
GENESYS
Latina Angelova
GEMSEEK
Johan Duisters
EMEA TTEC
Aleksandro Grabulov
PHILIPS
Saad Sohail
DHL Express