When and where does the event take place?
The 12th Edition of Unleashing Digital Customer Experience & Customer Service takes place on 2–3 November 2026 at De Balie, Amsterdam, Netherlands.
Who should attend?
The event is designed for senior executives and decision-makers responsible for customer experience, customer service, digital transformation, customer success, marketing, operations, AI, innovation, and customer engagement strategies.
What topics will be covered?
The summit explores the most important CX priorities for 2026, including AI-powered customer experience, experience orchestration, trust and governance, service recovery, workforce transformation, customer engagement, personalisation, and future-ready CX operating models.
Will there be networking opportunities?
Yes. The summit includes dedicated networking sessions, coffee breaks, lunches, evening networking receptions, and interactive BrainSpa discussions designed to encourage peer-to-peer learning and meaningful business connections.
What is the BrainSpa?
The BrainSpa is an interactive discussion format where participants collaborate in small groups to address real-world customer experience challenges and share practical solutions with peers and industry experts.
Can solution providers attend?
Yes. Technology providers, consultants, and solution partners are welcome to participate through sponsorship, exhibition, speaking, and networking opportunities.
How can I become a speaker?
If you have an innovative case study, transformation story, or practical customer experience success story, please contact the event team to discuss speaking opportunities.
How can I sponsor the event?
A range of sponsorship packages are available, including thought leadership speaking opportunities, exhibition space, branding, networking activities, and lead-generation programmes. Contact the event team to receive the sponsorship prospectus.
Will presentation materials be shared after the event?
Selected presentations and event materials may be made available to attendees after the conference, subject to speaker approval.
How do I register?
You can register directly through the event website or contact the Global Executive Events team for group bookings and partnership opportunities.