The Goal Of The Event
The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to the challenges and developments they are facing within their industries relating to Digital Customer Experience.
Points of Discussion
Hot Topics and Knowledgeable discussions are waiting for you:
- Elevate customer satisfaction and achieve optimal results.
- Redefine the customer experience beyond the shopping cart.
- Implement a self-service portal for your company's success.
- Equip your workforce with essential future CX skills to adapt to the changing environment.
- Discover the enduring value of human touch to remain ahead in tomorrow's world.
- Take B2B to the next level with hyper-personalized digital experiences.
- Harness the power of digital UX writing for unparalleled impact.
- Provide exceptional customer-centric support across various digital channels.
- Transform banking with hyper-personalized digital customer experiences.
- Attract and retain customers through comprehensive subscription services.
- Integrate AI while maintaining customer-centric practices.
- Create seamless cross-platform and cross-device experiences for success.
- Embrace the future of customer experience.
- Ensure trust and privacy in the age of genAI.
- Adapt CX strategy and budget to drive satisfaction and loyalty.
- Demonstrate the business impact of CX metrics and financial outcomes.
- Align CX, digital, and marketing efforts for greater innovation.
- Innovate and excel with customer-facing genAI.
- Ensure inclusive and unbiased experiences in CX design.
Who Could You Meet
20+
Cross Industry Leading Speakers
100+
Senior Level Attendees
85:15
Corporate : Companies
Solution Providers
Why a Summit?
Join the 10th edition of the cross-industry summit Unleashing Digital Customer Experience & Customer Service and gain an unparalleled opportunity to discover useful insights from the most outstanding corporate innovation leaders. We are bringing you a dynamic program filled with networking and benchmarking opportunities. Register today and participate in the discussion surrounding the latest trends and success stories of Digital Customer Experience innovation!
The last decade has seen an explosion of innovative ideas and practices in Digital Customer Experience. At the forefront of these developments has been a greater push and appreciation for the power of Artificial Intelligence to create better consumer satisfaction and engagement, call centers have given way to bots, and consumer identities are being digitized and companies are using these to stay at the forefront of their customers’ needs and wants. However, throughout 2024 we have seen that things are changing yet again: the future of Digital Customer Experience is now taking on a very human aspect. With attention spans decreasing and consumer demands increasing, Digital Customer Experience initiatives must find a way to combine pre-existing channels with the emergence of human creativity and experience.
TOP 10 REASONS TO ATTEND:
1.Networking power: Collaborate with leaders to overcome challenges and find strategic solutions.
2.Strategic Insights: Gain insights into current projects, turning operational approaches into strategic initiatives.
Industry Representation: Benchmark against competitors at the industry's foremost annual summit. Get inspired and motivated!
Peer Collaboration: Network with peers, sharing effective ideas to address industry challenges and build relationships.
Successful Use Cases: Hear key players discuss successful use cases for leveraging new technologies.
Technology Exploration: Discover the latest tools, identifying innovation potentials for your business.
Learn & Optimize: Learn from peers, saving time by avoiding known mistakes. Identify new ways to improve your company's customer experience, leading to increased customer satisfaction and loyalty.
Business Relationships: Meet partners and cultivate long-term relationships for business growth.
Decision-Makers Connect: Connect with Influential decision-makers; 85% of attendees are key decision-makers.
Intense Networking: Engage in 17+ hours of intense networking and discussions at the forefront of industry advancements. Stay up-to-date on industry trends and best practices.
It’s all about the EXPERIENCE!
Cross-industry learning – find out how innovative new projects adopted by other sectors could
add value to your business
Save time and money – concentrated industry insights and knowledge across two intensive days
Case studies – practical information on what works and what doesn’t, outlining the challenges
and lessons learned for current and planned projects
Networking and interactive – build new relationships and engage with other executives in our
workshops, unconference sessions and networking lunches
Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
Real-world information – get practical, evidence-based insights to help you stay ahead of the curve
How Will You Benefit
100+
Like Minded Strategy leaders for Networking
Ideas
Hear About Groundbreaking Approaches to Innovation
Case Studies
Get the Pro & Cons of New & Existing Projects
Opportunities For Networking
Meet up to 500 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting.
If you are ready to take a front-row seat and join fellow game-changers, rule-breakers, and tech pioneers, sign up today!