The Goal Of The Event
The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer Experience is constantly evolving as consumer habits continue to change. New ways of researching, the need for immediate access to information, and a constant use of available technologies means customers expect more than ever. Companies must adjust their strategies in order to ensure an unforgettable customer experience. Consumers have unlimited information at their fingertips and more power than ever! It is crucial to develop new strategies in order to engage users, optimise interactions, and attract new consumers to your platform.
This summit will give your organisation the necessary tools to implement a seamless, consistent and first-rate customer journey across all channels.
Points of Discussion
We believe that human progress relies on the advancement of good ideas. The new customer experience economy aims to create thoughtful and entertaining discussion on the key drivers of the customer journey. Join us for two days of engaging and relevant strategic learning and expert-led presentations, speed sessions, brainstorming and connecting thinking.
Who Could You Meet
20+
Cross Industry Leading Speakers
100+
Senior Level Attendees
85:15
Corporate : Companies
Solution Providers
It’s all about the EXPERIENCE!
- A chance to meet European innovation leaders – from start-ups to mature projects at the forefront of their success
- Cross sector learning – find out how solutions adopted by other sectors can add value to your business; What can you learn from other industries and vertical sectors? What can Unleashing Digital Customer Experience professionals learn from marketing and data analytics and vice versa?
- Save time and money – concentrated industry knowledge in two intensive days
- Case studies – listen to case studies outlining the pros and cons of new and existing projects
- Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
- Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business
How Will You Benefit
100+
Like Minded Strategy leaders for Networking
Ideas
Hear About Groundbreaking Approaches to Innovation
Case Studies
Get the Pro & Cons of New & Existing Projects
Opportunities For Networking
- With over 80 like-minded strategy leaders joining us in Amsterdam for this event there will be many opportunities for both structured and informal networking. Bringing together experienced and future Customer Experience leaders, we are proud to be developing this event together with bold, forward-thinking companies and speakers who are as excited as we are about groundbreaking approaches to develop their customer journey together.
We see our job as providing delegates with a program designed to tackle the real problems they have to solve and to support our audience as partners in their work of attracting and retaining their customers through innovation implemention.
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Event Speakers
Jeroen van de Ven
Head of Social Media, ABN AMRONetherlands
Dylan Evans
Senior Design Lead for Digital User Experience, Philips,Netherlands
Kamini Aisola
Head of Amazon Web Services- Benelux, AmazonNetherlands
Theodoros Papadopoulos
Head of User Experience, Group Digital Banking, EurobankGreece
Noel Verschaeren
E-Business UX Expert, BugabooNetherlands
Martijn Pronk
Head of Digital & Publishing, RijksmuseumNetherlands
Ute Haupte
Director Insight Management, TUI GroupGermany
Rutger Van Bergen
Technical Director, IcemobileNetherlands
Martin Kurze
Director Research & Innovation, Deutsche TelekomGermany
Christophe Vergult
Managing Partner, Insights ConsultingBelgium
Maartje Wakker
Manager Digital Analytics, Adidas GroupNetherlands
Catherine Berière
Global Strategic Insight Manager, Nestlé - ALUMNISwitzerland
Lanre Ibitoye
Director, Head of Digital Experience, TEVANetherlands
Hristo Borisov
Director, Product Management, ProgressBulgaria
Danja Lekkerkerk
Marketing Manager, D-ReizenNetherlands
Carl Lyon
Managing Director, The QoeUnited Kingdom
Neil Taylor
Creative Partner, The WriterUnited Kingdom
Lucas Hulsebos
Managing Partner & Co-Owner, DVJ InsightsNetherlands
Irina Popova
Channel Data Manager and ED employment Lead, SeagateNetherlands
Saad Sohail
Global Digital Marketing Managerl, DHL ExpressGermany
Event Sponsors
From the start of InSites Consulting in 1997 until today, there has been only one constant: we are continuously pushing the boundaries of marketing research for deeper engagement, more inspiration, and longer-lasting impact. Learn more about our innovative thinking, global market impact, global capabilities and company culture