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The Goal Of The Event
The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer Experience is constantly evolving as consumer habits continue to change. New ways of researching, the need for immediate access to information, and a constant use of available technologies means customers expect more than ever. Companies must adjust their strategies in order to ensure an unforgettable customer experience. Consumers have unlimited information at their fingertips and more power than ever! It is crucial to develop new strategies in order to engage users, optimise interactions, and attract new consumers to your platform.
This summit will give your organisation the necessary tools to implement a seamless, consistent and first-rate customer journey across all channels.
Special Features
At this summit, senior-level executives will discuss problems and solutions for improving customer engagement; retention; expectations; and revenue through seamless digital technology operations. Join us to discuss and share your experiences with social networks; app design; chatbots; artificial intelligence; the Internet of Things; and delivering a flawless digital customer experience. Customers want to feel like they are interacting with a human being, even if they are not. Customer interaction should be effortless, authentic and user-friendly.
Points of Discussion
- Generating the right impact: which departments and expertise should be part of a customer experience department
- Tools and methodologies for truly implementing a change in customer experience mindset
- Embedding a customer experience mindset into digital teams
- Connecting the offline and online customer experience
- A siloed organisation: the best strategies to overcome internal barriers
- Does digital transformation only work with a self-managed cross functional team, or are there other options
- Generating better customer experience through agile processes
- The digital dimension: do you embed digital into customer experience or vice versa?
Who Could You Meet
20+
Cross Industry Leading Speakers
100+
Senior Level Attendees
85:15
Corporate : Companies
Solution Providers
Why a Summit?
Many digital customer experience leaders are facing the same challenges and obstacles but there are solutions and there is hope. In order to be a leader in the field of customer experience it is necessary to have the right culture and to listen to the market and finding out if your idea works. Innovating in this area is all about thinking outside the box and finding another angle to work from. Consumers have unlimited information and more power than ever. It is crucially important to discuss these issues together in order to share in-depth insight and knowledge to generate tools and methodologies to implement change. We provide this platform for you, to face the challenges head on.
It’s all about the EXPERIENCE!
- Cross sector learning – find out how solutions adopted by other sectors can add value to your business. What can you learn from other industries and vertical sectors?
- Save time and money – concentrated industry knowledge in two intensive days
- Case studies – listen to case studies outlining the pros and cons of new and existing digital customer experience projects
- Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
- Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business
How Will You Benefit
100+
Like Minded Strategy leaders for Networking
Ideas
Hear About Groundbreaking Approaches to Innovation
Case Studies
Get the Pro & Cons of New & Existing Projects
Opportunities For Networking
Meet over 80 like-minded cross-industry leaders and take advantage of the networking opportunities, both formal and informal. The conference is expected to become a platform for fruitful discussion and networking between key executives from around the world, working towards a culture of innovation. The interactive programme format is structured to maximise learning and networking through fun and informative sessions.
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Event Speakers
Jochen Sadlers
Head of Digital Customer Experience, Schneider ElectricGermany
Marcus Nessler
Head of Customer Experience, Samsung GmbHGermany
Ksenia Khalina
Head of Global Heineken® Trade Marketing, HeinekenAustria
Lorenzo Bronzi
Customer Experience Manager, PostNLNetherlands
Chris Friend
Managing Director, Iris AmsterdamNetherlands
Christoph Neut
VP EMEA, SparkcentralBelgium
Ioana Iordache
Global CRM Manager, MontblancGermany
Bogdan Galusca
Business Development Manager EMEA, StefaniniGermany
David Geleyn
CTO, Inventive DesignersBelgium
Patrick Roelandt
Managing Director, Dialog GroepNetherlands
Espen Falkenhaug
Commercial Director, Veldhoven GroupNetherlands
John Blackburn
EVP Commercial Sales, DMIUS
Alexandru Cernatescu
CEO & Co-Founder, Infinit AgencyNetherlands
Coraline Krak-Schaafsma
Digital Concept & Content Strategist, Royal Schiphol GroupNetherlands
Wies Mensink
Customer Experience Manager, Schiphol, Digital a.iNetherlands
Nieske Van Woerden
Product Owner Customer Insights Engine, ABN AMRONetherlands
Merran Wrigley
Global Marketing Director, SignifyNetherlands
Alla Slavinskaya
Group Director Business Transformation, VEONNetherlands
Nick Peng
CRM Lead, takeaway.comNetherlands
Event Sponsors
The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
Follow us on LinkedIn and XING.
We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.
Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com
1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses. Our mission is to Spark a Movement to connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels. We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Engie, KBC, Argenta and Brussels Airport
Launched in 2010, Iris Amsterdam has rapidly grown into a fully integrated agency of over eight nationalities and 50 people, peddling ideas and creative innovation in Amsterdam and beyond. Iris Amsterdam works with global and local clients including Uber, Philips, Heineken, Adidas, Staples, and Ella’s Kitchen. Iris Amsterdam is part of the multi-specialist creative network Iris, which exists ‘For the Forward’. It’s a mindset that reflects Iris’ diverse skill set and what it delivers for clients; the reality of how to approach and benefit from disruption and change in order to create bold leaps forward. In 2017 and 2018 consecutively, Iris was named one of the Best and Bravest agencies in the world on the Contagious Pioneers list. In 2017 alone Iris’ brought home 37 awards from Cannes Lions, Creative Circle, Clios and One Show, among others. The Iris network consists of: Iris, the integrated creative shop; Iris Concise providing management consultancy, data analytics and CRM; and Iris Culture specialising in sports marketing, brand experience and entertainment.
Scriptura Engage is a flexible, easy to use solution that recognizes the importance of creating and keeping real connections with every customer while protecting their privacy, a solution that saves time and money by empowering business users and one that removes the burden of dealing with complex technical issues through managed services - we handle the technical side, allowing you to concentrate on your messaging. It is a solution from an organization that is passionate, authentic, and forward-thinking – Inventive Designers, a company that is “big enough to cope, but small enough to care.
Dialog Groep has been active in the business of customer communications for almost 30 years. In our vision customer, employee and partner engagement will lead to better company results. Nowadays we deliver successful & innovative digital transformations solutions & projects to engage with your stakeholders on all channels, with customers in Finance, Insurance, Telco, Utilities, Retail & Leisure. Some touchpoints would be HTML 5 pages/mail, SMS/Push, Personalized Interactive video, Chatbots, Interactive interviews and digital signing. As a system integrator and solutions provider we help you communicate more interactive, relevant & personal. We pride ourselves with our customer focus and flexibility.
At DMI, we take a human-centric, mobile-first approach to help our clients disrupt their markets and evolve their business models. We’re a new breed of partner that brings together the design-thinking of a digital agency with the rapid and iterative delivery of a modern IT services partner. With 21 offices worldwide, we’ve been continually recognized by both Gartner and Forrester as a leader in mobile IT services. Our unique, integrated approach to digital transformation has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments.