Unleashing Digital Customer Experience & Customer Service Summary

The Goal Of This Event

The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to the challenges and developments they are facing within their industries relating to Digital Customer Experience.

Points of Discussion

-Building a Killer Customer Experience Strategy and the Formula for Building an Award-Winning CX Team
-Creating a Digital Strategy That Prioritises UX Across all Platforms
-Driving Better Customer Experience in the Age of AI
-Making Omnichannel Work
-Increasing Organisational Efficiency by Empowering Customers with Self-Service
-Preventing Customers from Leaving Brands: Improving and Re-inventing Customer Loyalty and Retention with Data-Driven CX Strategies.
-Leveraging Insight-Driven Customer Data
-Revolutionising Strategies With The Latest Customer Insights, Trends & Behaviours
-Cutting-Edge AI, Tech & Automation
-Unlocking the Secrets of Customer Engagement through Data-Driven Growth Strategies
-Being More Human in a Digital World
-Personalising CX and Ensuring the Data Protection
-Creating Insight-Driven & Customer-Centric Loyalty & Personalisation
-Curating a Proactive, Customer-led Experience: Customer Journey Orchestration
- Leveling Up The End-To-End Customer Experience
-Unleashing a New Phase of Personalisation and the Benefits of chatGPT
-Building a Strong Customer Culture to Make Customers Structurally Happy and to Make it Easier to Experiment With New Technology
-Injecting More Positivity into Customer Experience and Mindful Approaches
-Empowering Your Front-Line Staff, Increasing Efficiency and Performance of CX
-Creating Brand Authenticity and How Important it is to CX

Who Will You Meet


Cross Industry Leading Speakers


Senior Level Attendees


Corporate : Companies
Solution Providers

Why a Summit and Why Now?

The last decade has seen an explosion of innovative ideas and practices in Digital Customer Experience. At the forefront of these developments has been a greater push and appreciation for the power of Artificial Intelligence to create better consumer satisfaction and engagement, call centers have given way to bots, and consumer identities are being digitized and companies are using these to stay at the forefront of their customers’ needs and wants. However, throughout 2022 we have seen that things are changing yet again: the future of Digital Customer Experience is now taking on a very human aspect. With attention spans decreasing and consumer demands increasing, Digital Customer Experience initiatives must find a way to combine pre-existing channels with the emergence of human creativity and experience.

It’s all about the EXPERIENCE!

  • Cross-industry learning – find out how innovative new projects adopted by other sectors could

      add value to your business

  • Save time and money – concentrated industry insights and knowledge across two intensive days
  • Case studies – practical information on what works and what doesn’t, outlining the challenges

     and lessons learned for current and planned projects

  • Networking and interactive – build new relationships and engage with other executives in our

     workshops, unconference sessions and networking lunches

  • Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
  • Real-world information – get practical, evidence-based insights to help you stay ahead of the


How Will You Benefit


Like Minded Strategy leaders for Networking


Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Opportunities For Networking

Meet up to 500 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting.