Unleashing Digital Customer Experience & Customer Service Summary

The Goal Of This Event

The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to the challenges and developments they are facing within their industries relating to Digital Customer Experience.

Join fellow leaders from some of the world's biggest brands to lead the charge towards CX excellence and discover how your cross-industry colleagues are shifting CX from a business cost to a revenue driver.

Take A Front-Row Seat & Join Fellow Game-Changers, Rule-Breakers, And Tech Pioneers! Sign Up Today!

The customer experience realm is constantly evolving, presenting new opportunities to drive business outcomes with customer obsession. Emerging technologies like generative AI (genAI) are accelerating innovation and yielding new possibilities in customer and employee engagement.

Embrace the future of customer experiences today at CX Summit, where CX, marketing, and digital leaders will embark on a journey to overcome challenges and seize boundless opportunities. This is where you’ll find answers and inspiration to do more with less, optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations. Make CX Summit your catalyst for change, and get insights on AI, alignment, trust, loyalty, measurement, and more. It’s everything you need to unlock high-value customer experiences and adapt digital strategies, propelling your brand toward success.

What’s in it for you? Analyst insight to help you set clear goals, measure your performance with precision, align metrics with business goals, and balance traditional and emerging technologies to drive growth and revenue with customer experiences.

Lets Transform CX in a New Era of Technology together! Are you ready to meet Evolving Customer Expectations, Needs & Demands?



Points of Discussion

Hot Topics and Knowledgeable discussions are waiting for you:

- Elevate customer satisfaction and achieve optimal results.
- Redefine the customer experience beyond the shopping cart.
- Implement a self-service portal for your company's success.
- Equip your workforce with essential future CX skills to adapt to the changing environment.
- Discover the enduring value of human touch to remain ahead in tomorrow's world.
- Take B2B to the next level with hyper-personalized digital experiences.
- Harness the power of digital UX writing for unparalleled impact.
- Provide exceptional customer-centric support across various digital channels.
- Transform banking with hyper-personalized digital customer experiences.
- Attract and retain customers through comprehensive subscription services.
- Integrate AI while maintaining customer-centric practices.
- Create seamless cross-platform and cross-device experiences for success.
- Embrace the future of customer experience.
- Ensure trust and privacy in the age of genAI.
- Adapt CX strategy and budget to drive satisfaction and loyalty.
- Demonstrate the business impact of CX metrics and financial outcomes.
- Align CX, digital, and marketing efforts for greater innovation.
- Innovate and excel with customer-facing genAI.
- Ensure inclusive and unbiased experiences in CX design.

Who Will You Meet


Cross Industry Leading Speakers


Senior Level Attendees


Corporate : Companies
Solution Providers

Why a Summit and Why Now?

Join the 10th edition of the cross-industry summit Unleashing Digital Customer Experience & Customer Service and gain an unparalleled opportunity to discover useful insights from the most outstanding corporate innovation leaders. We are bringing you a dynamic program filled with networking and benchmarking opportunities. Register today and participate in the discussion surrounding the latest trends and success stories of Digital Customer Experience innovation!

The last decade has seen an explosion of innovative ideas and practices in Digital Customer Experience. At the forefront of these developments has been a greater push and appreciation for the power of Artificial Intelligence to create better consumer satisfaction and engagement, call centers have given way to bots, and consumer identities are being digitized and companies are using these to stay at the forefront of their customers’ needs and wants. However, throughout 2024 we have seen that things are changing yet again: the future of Digital Customer Experience is now taking on a very human aspect. With attention spans decreasing and consumer demands increasing, Digital Customer Experience initiatives must find a way to combine pre-existing channels with the emergence of human creativity and experience.


1.Networking power: Collaborate with leaders to overcome challenges and find strategic solutions.

2.Strategic Insights: Gain insights into current projects, turning operational approaches into strategic initiatives.

  1. Industry Representation: Benchmark against competitors at the industry's foremost annual summit. Get inspired and motivated!
  2. Peer Collaboration: Network with peers, sharing effective ideas to address industry challenges and build relationships.
  3. Successful Use Cases: Hear key players discuss successful use cases for leveraging new technologies.
  4. Technology Exploration: Discover the latest tools, identifying innovation potentials for your business.
  5. Learn & Optimize: Learn from peers, saving time by avoiding known mistakes. Identify new ways to improve your company's customer experience, leading to increased customer satisfaction and loyalty.
  6. Business Relationships: Meet partners and cultivate long-term relationships for business growth.
  7. Decision-Makers Connect: Connect with Influential decision-makers; 85% of attendees are key decision-makers.
  8. Intense Networking: Engage in 17+ hours of intense networking and discussions at the forefront of industry advancements. Stay up-to-date on industry trends and best practices.


It’s all about the EXPERIENCE!

  • Cross-industry learning – find out how innovative new projects adopted by other sectors could

      add value to your business

  • Save time and money – concentrated industry insights and knowledge across two intensive days
  • Case studies – practical information on what works and what doesn’t, outlining the challenges

     and lessons learned for current and planned projects

  • Networking and interactive – build new relationships and engage with other executives in our

     workshops, unconference sessions and networking lunches

  • Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
  • Real-world information – get practical, evidence-based insights to help you stay ahead of the


How Will You Benefit


Like Minded Strategy leaders for Networking


Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Opportunities For Networking

Meet up to 500 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting.

If you are ready to take a front-row seat and join fellow game-changers, rule-breakers, and tech pioneers, sign up today!