![sparkcentral](http://unleash-cx.com/assets/past_events/sponsors/xl_ad1e9f0f39.png)
The Goal Of The Event
![UNLEASHING DIGITAL CUSTOMER EXPERIENCE - November 16 & 17, 2017](http://unleash-cx.com/assets/past_events/xl_d1df0c8159.jpg)
The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Technology has an increasingly large role in the lives of customers and the way we do business, with advances in digital channels, devices and app software attaining positive customer experience is essential across all mediums.
Your competitors are constantly developing and innovating – don’t be left behind!
Points of Discussion
- Using Omni-channel strategies to enhance your customer’s experience at every touchpoint through creating a unified digital customer experience
- Increasingly multi-channel behaviour and rise of the “digital customer”
- The Internet of Things: smart digital devices built by brands themselves to personalize the experience and offers opportunities to use more specific data
- Visual consistency to encourage loyalty to the brand
- Designing apps that simplify aspects of the customer journey that they are already engaging in – save them time and money
- Winning customers through fast and easy systems
- The importance of measuring how your customers feel about the product or service experience so that you can improve.
Who Could You Meet
20+
Cross Industry Leading Speakers
100+
Senior Level Attendees
85:15
Corporate : Companies
Solution Providers
Why a Summit?
We are currently in an age of digital overload, and businesses must learn how to harness the best technologies for their growth and customer retention. Issues begin with choosing the best method for customer engagement, and from there, companies must excel at processing and developing this information to improve the product and service experience in the future. Successful digital customer experience models can provide actionable insights resulting in consumer growth, increased revenue and market share. We will provide a platform to discuss creating a unified digital customer experience with visual consistency and fast and easy systems.
It’s all about the EXPERIENCE!
- Cross-sector learning – find out how solutions adopted by other sectors can add value to your business. What can you learn from other industries and vertical sectors?
- Save time and money – concentrated industry knowledge in two intensive days
- Case studies – listen to case studies outlining the pros and cons of new and existing digital customer experience projects
- Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
- Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business
How Will You Benefit
100+
Like Minded Strategy leaders for Networking
Ideas
Hear About Groundbreaking Approaches to Innovation
Case Studies
Get the Pro & Cons of New & Existing Projects
Opportunities For Networking
Meet over 80 like-minded cross-industry leaders and take advantage of the networking opportunities, both formal and informal. The conference is expected to become a platform for fruitful discussion and networking between key executives from around the world, working towards a culture of innovation. The interactive programme format is structured to maximize learning and networking through fun and informative sessions.
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See What They Say About This Event
Event Speakers
![Charles Reeves](http://unleash-cx.com/assets/past_events/speakers/xl_8f92ba4fdf.png)
Charles Reeves
Director of Global Digital Product & Design, AvivaUnited Kingdom
![Martin Kulessa](http://unleash-cx.com/assets/past_events/speakers/xl_97bdeba877.png)
Martin Kulessa
Chief Customer Officer, NOW Mobility Services, BMW,Germany
![David Oldenburger](http://unleash-cx.com/assets/past_events/speakers/xl_1a0fe2a125.png)
David Oldenburger
UX Design Lead, PhilipsNetherlands
![Lucia Railean](http://unleash-cx.com/assets/past_events/speakers/xl_016a471457.png)
Lucia Railean
Customer Success Director, IQVIAFrance
![Bogdan Galusca](http://unleash-cx.com/assets/past_events/speakers/xl_0ac0809353.png)
Bogdan Galusca
Business Development Manager EMEA, StefaniniGermany
![Marco Catani](http://unleash-cx.com/assets/past_events/speakers/xl_27ee5d5f88.png)
Marco Catani
e-commerce Growth Lead, LuxotticaItaly
![Carole Ginda](http://unleash-cx.com/assets/past_events/speakers/xl_5a3c9f89bc.png)
Carole Ginda
Head of Digital Retail Marketing, ElectroluxFrance
![Christoph Neut](http://unleash-cx.com/assets/past_events/speakers/xl_225f219e98.png)
Christoph Neut
VP EMEA, SparkcentralBelgium
![Prelini Udayan-Chiechi](http://unleash-cx.com/assets/past_events/speakers/xl_3fcbf05be8.png)
Prelini Udayan-Chiechi
VP EMEA Marketing, ZendeskUnited Kingdom
![Harry Ashbridge](http://unleash-cx.com/assets/past_events/speakers/xl_4687415550.png)
Harry Ashbridge
Senior Writer and Head of Customer Experience, The Writer,United Kingdom
![Hans Kardol](http://unleash-cx.com/assets/past_events/speakers/xl_5d362190fe.png)
Hans Kardol
Consultant, Cvision, On behalf of GenesysNetherlands
![Kara Towner-Larsen](http://unleash-cx.com/assets/past_events/speakers/xl_a0f674bb1e.png)
Kara Towner-Larsen
Head of Digital Customer Experience, Corporate and Business Bank, NordeaDenmark
![Aidan Booth](http://unleash-cx.com/assets/past_events/speakers/xl_783c2d91b5.jpg)
Aidan Booth
Head of Customer Support, Brand & Platforms EMEA, Google,Ireland
![Mike Plachta](http://unleash-cx.com/assets/past_events/speakers/xl_635e2bfd96.png)
Mike Plachta
Senior Solutions Engineer, ApplauseGermany
![Sarah Eborall](http://unleash-cx.com/assets/past_events/speakers/xl_03d9acac3b.png)
Sarah Eborall
Head of Customer Experience, BarclaycardUnited Kingdom
![Ferry Kamp](http://unleash-cx.com/assets/past_events/speakers/xl_5ae3b2274f.png)
Ferry Kamp
Senior Director of Marketing & Digital, UnileverNetherlands
![Lorenzo Bronzi](http://unleash-cx.com/assets/past_events/speakers/xl_335701d02c.png)
Lorenzo Bronzi
Customer Experience Manager, PostNLNetherlands
![Michel Kant](http://unleash-cx.com/assets/past_events/speakers/xl_3a7aee0e23.png)
Michel Kant
SEO Manager Europe, Staples SolutionsNetherlands
![Nieske van Woerden](http://unleash-cx.com/assets/past_events/speakers/xl_b90f3aff5c.png)
Nieske van Woerden
Product Owner Customer Insights Engine, ABN AMRONetherlands
![Noel Verschaeren](http://unleash-cx.com/assets/past_events/speakers/xl_973f5f4b21.png)
Noel Verschaeren
, Bugaboo![Carl Lyon](http://unleash-cx.com/assets/past_events/speakers/xl_5127e19c8f.png)
Carl Lyon
, The Qoe![Martijn Pronk](http://unleash-cx.com/assets/past_events/speakers/xl_6aeb4fd7cf.png)
Martijn Pronk
, Rijksmuseum![Ute Haupte](http://unleash-cx.com/assets/past_events/speakers/xl_2cee9e73eb.png)
Ute Haupte
, TUI Group![Maartje Wakker](http://unleash-cx.com/assets/past_events/speakers/xl_951d28ac76.png)
Maartje Wakker
, Adidas Group![Rutger Van Bergen](http://unleash-cx.com/assets/past_events/speakers/xl_56d9dd7fe2.png)
Rutger Van Bergen
, Icemobile![Danja Lekkerkerk](http://unleash-cx.com/assets/past_events/speakers/xl_1525eacddb.png)
Danja Lekkerkerk
, D-Reizen![Lucas Hulsebos](http://unleash-cx.com/assets/past_events/speakers/xl_4705c7279d.png)
Lucas Hulsebos
, DVJ Insights![Martin Kurze](http://unleash-cx.com/assets/past_events/speakers/xl_2afbed9646.png)
Martin Kurze
, Deutsche Telekom![Christophe Vergult](http://unleash-cx.com/assets/past_events/speakers/xl_abe0f41c07.png)
Christophe Vergult
, Insights Consulting![Lanre Ibitoye](http://unleash-cx.com/assets/past_events/speakers/xl_902b8de8f2.png)
Lanre Ibitoye
, TEVA![Catherine Berière](http://unleash-cx.com/assets/past_events/speakers/xl_5f7162684b.png)
Catherine Berière
, Nestlé - ALUMNI![Neil Taylor](http://unleash-cx.com/assets/past_events/speakers/xl_e33e323065.png)
Neil Taylor
, The WriterEvent Sponsors
![sparkcentral](http://unleash-cx.com/assets/past_events/sponsors/xl_ad1e9f0f39.png)
![Thewriter](http://unleash-cx.com/assets/past_events/sponsors/xl_97473607f7.png)
![Stefanini](http://unleash-cx.com/assets/past_events/sponsors/xl_35d781efdc.png)
![Qualtrics](http://unleash-cx.com/assets/past_events/sponsors/xl_364cf930d0.png)
![Applause](http://unleash-cx.com/assets/past_events/sponsors/xl_45acd0ebee.png)
![zendesk](http://unleash-cx.com/assets/past_events/sponsors/xl_eaa07798cf.png)
![Genesys](http://unleash-cx.com/assets/past_events/sponsors/xl_a5ceb66d73.png)