We are transforming the customer service industry.
Today’s consumers expect more from brands than ever before. This means they no longer accept listening to hold music and waiting hours for their issues to be resolved. Instead, they’re reaching out to companies directly through social media, and when they don’t get answers quickly, they aren’t afraid to air their complaints.
We understand how the convergence of social, mobile, and on-demand technologies shape consumer expectations. No matter what communication channel your customers are using, Sparkcentral is here to help you behave like the customer-focused brand you want to be.
